If you've saved your Finblox 2FA backup key, read this article to Restore your 2FA.

To reset your Two-Factor Authenticator (2FA) please follow the instructions below:

  • Take a photo of yourself holding your ID and a piece of paper with the following details handwritten on it:

    • Full Name

    • "FINBLOX 2FA Reset"

    • Today's date and year

  • List of ID documents we accept:

    • Government-Issued Photo-based Identity Card

    • Passport

    • Passport Card

    • Driver’s License

  • For verified users, please note that the ID should be the same as the one used to complete the "Verified" level of KYC

  • Send the image to [email protected] with the subject: "2FA RESET"

The process usually takes 7 working days but can sometimes take longer. You will be notified via email once this has been completed.

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