You'll be requested to save a Backup Key when you set up Two-Factor Authentication (2FA) in your account. This key allows you to regain access to your account if you lose or misplace your phone, or if you remove the Google Authenticator app by accident. That is why it is critical to keep the key safeā€“it allows you to save time and regain access without having to contact support.

How it works:

If you have your Backup Key saved, follow these steps to recover the access:

  1. Download the Google Authenticator app on your device and open it

  2. Find and press the "+" sign

  3. Enter the Backup Key

  4. Select Time based

  5. All done! Now you can sign in to your account again.

Still having trouble logging in because you forgot to save your Backup Key? Click here for a step-by-step guide on how to request for 2FA reset/deactivation.

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